生效日期： 2026年6月17日
最近更新日期：2026年6月17日
适用产品：Flyalbum 网站、移动应用、PC端、管理后台及相关服务
服务提供方：影像科技有限公司，注册地址为香港火炭黃竹洋街14至18号华生大厦A座15楼01室A133。
联系邮箱：event@ourwill.com.cn
一、概述Flyalbum 提供云相册、照片直播、AI修图、人脸检索、分享协作及相关技术服务。本退款政策（"退款政策"）说明了您在购买Flyalbum付费套餐、订阅、按量付费服务或其他付费产品时的退款权利、条件和程序。
本退款政策是《Flyalbum用户协议》的组成部分，与《用户协议》具有同等法律效力。本退款政策未明确定义的概念，适用《用户协议》中的定义。若本退款政策与您与Flyalbum另行签署的书面合同存在冲突，就该企业客户的付费服务而言，以双方书面合同为准；若本退款政策与适用法律存在冲突，以适用法律为准。
请您在购买任何付费服务前仔细阅读本退款政策。购买付费服务即表示您已阅读、理解并接受本退款政策。
二、免费试用Flyalbum可能为部分服务提供免费试用，部分服务需要购买套餐、订阅或按量付费。具体价格、存储空间、功能范围、服务期限、地区差异、税费、续费方式和限制条件以订单页面、套餐说明或双方书面合同为准。
免费试用期间产生的数据、设置和配置，在试用取消或到期后可能无法保留，请您提前做好备份。
三、付费订阅的退款 （一）冷静期退款对于通过Flyalbum网站、移动应用或PC端直接购买的付费套餐或订阅服务（不含企业定制合同、按量付费和已交付的AI处理服务），您可以在购买之日起7个自然日内申请退款。
（二）冷静期后的退款超出上述冷静期后，已购买的套餐或订阅服务原则上不支持退款，但以下情形除外：
服务重大变更：我们在未提前合理通知的情况下，实质性减少或取消了您购买套餐中的核心功能；
适用法律强制要求：根据您所在地的消费者保护法律，您依法享有退款权利，且该权利不能通过协议放弃。
（三）续费订单的退款自动续费或手动续费的订单，在续费生效后7个自然日内可申请退款。超过7个自然日的续费订单，按照本条第（二）款处理。
（四）企业客户与定制合同企业客户、活动主办方或机构通过书面合同订购的付费服务，其退款、取消和续费规则以双方书面合同或订单为准。如合同未另行约定，则适用本退款政策。
四、按量付费与AI服务的退款Flyalbum提供的按量付费服务，包括但不限于AI修图、人脸检索、OCR识别、证件识别、照片直播流量、额外存储空间等，一经使用即不支持退款。
按量付费服务在购买时即消耗对应的资源或计算能力，属于即时交付的数字服务。如您购买的按量付费额度尚未使用，可以在购买之日起7个自然日内申请退款，退还尚未使用的额度对应的金额。已使用的部分不予退还。
AI处理结果的质量和准确率受图片质量、光照条件、遮挡情况、算法限制等因素影响。AI处理效果的个体差异不构成退款理由，但我们承诺以合理商业努力提供符合行业标准的服务。
五、退款申请流程 （一）提交申请如需申请退款，请通过以下方式提交：
邮箱：event@ourwill.com.cn
邮件主题请注明"退款申请"
邮件内容请包含：您的账号邮箱或手机号，订单号或购买凭证（如支付截图、订单邮件），购买的服务类型和购买日期，退款原因，您的联系方式
（二）审核与处理我们将在收到退款申请后5个工作日内完成审核。审核通过的，我们将按照您原支付路径退回款项。退款处理时间取决于您的支付服务商和银行，通常需要7至14个工作日到账。
（三）拒绝退款如您的退款申请不符合本退款政策的条件，我们将通过邮件向您说明拒绝理由。您有权依据适用法律向相关监管机构投诉。
六、服务暂停、终止与部分退款 （一）用户主动终止您可以随时停止使用本服务，并可通过App内"设置—账号与安全—删除账号"发起账号删除请求。账号删除不构成退款理由，已支付的费用不予退还，除非本退款政策另有规定。
（二）Flyalbum终止服务如因您违反《用户协议》或适用法律，Flyalbum暂停、限制或终止您的账号或服务访问的，已支付的费用不予退还。
如Flyalbum因自身原因永久停止某一付费服务的运营，我们将按未使用服务期限的比例退还相应费用，或提供替代方案供您选择。
（三）服务降级如您主动将付费套餐降级为较低档次，已支付的费用差额不予退还。降级后，超出新套餐限制的数据和功能可能被限制访问，请您提前备份。
七、支付手续费退款时，支付服务商（如信用卡公司、第三方支付平台）收取的手续费可能无法退还。如手续费由Flyalbum先行承担，我们有权在退款金额中扣除该部分费用。
跨境支付的汇率差异、银行转账费用等第三方费用由用户承担，不纳入退款金额。
八、争议处理如您对退款决定有异议，请首先通过event@ourwill.com.cn与我们协商。协商不成的，您可根据《用户协议》第二十一条的约定，按照新加坡法律和新加坡有管辖权的法院解决争议。
如您作为消费者居住在某一司法辖区，该地区强制性消费者保护法律可能赋予您不能通过本协议放弃的权利。本退款政策不限制您依据适用法律享有的不可放弃权利。
九、政策更新我们可能因产品功能、法律法规、业务运营或安全要求更新本退款政策。重大更新时，我们会通过官网、App内通知、邮件或其他适当方式提示您。更新后的政策将在公布时或通知中载明的日期生效。
您在本退款政策更新生效后继续使用本服务，即表示接受更新后的退款政策。如您不同意更新后的退款政策，应停止使用本服务。
十、联系我们如您对本退款政策、退款申请或费用问题有任何疑问，请通过以下方式联系我们：
联系邮箱：event@ourwill.com.cn
公司名称：影像科技有限公司
注册地址：香港火炭黃竹洋街14至18号华生大厦A座15楼01室A133
Effective Date: June 17, 2026
Latest Updated Date: June 17, 2026
Applicable Products: Flyalbum official website, mobile applications, PC client, admin backend and all related services
Service Provider: AIVISION TECHNOLOGY LIMITED, Registered Address: Unit A133, 01/F, Block A, Wah Sang Building, 14-18 Wong Chuk Yeung Street, Fo Tan, Hong Kong
Contact Email: event@ourwill.com.cn
1. OverviewFlyalbum provides cloud album, photo live streaming, AI photo retouching, face search, sharing & collaboration and other related technical services. This Refund Policy (hereinafter referred to as the "Policy") specifies your rights, conditions and procedures for requesting refunds when purchasing Flyalbum paid plans, subscriptions, pay-as-you-go services and other paid products.
This Policy forms an integral part of the Flyalbum User Agreement and has the same legal effect as the User Agreement. Terms not defined herein shall be interpreted in accordance with the User Agreement. In case of any conflict between this Policy and a separate written contract signed between you and Flyalbum, the written contract shall prevail for paid services for enterprise clients. If this Policy conflicts with applicable laws, the applicable laws shall govern.
Please read this Policy carefully before purchasing any paid services. Your purchase of paid services shall be deemed as your full reading, understanding and acceptance of this Policy.
2. Free TrialFlyalbum may offer free trials for selected services, while certain services require the purchase of plans, subscriptions or pay-as-you-go packages. Specific pricing, storage space, functional scope, service term, regional restrictions, taxes, renewal methods and limitations shall be subject to the order page, plan descriptions or written contracts signed by both parties.
All data, settings and configurations generated during the free trial period may not be retained after the trial is cancelled or expired. Please back up your data in advance.
3. Refunds for Paid Subscriptions 3.1 Cooling-off Period RefundFor paid plans and subscription services directly purchased via Flyalbum official website, mobile applications or PC client (excluding enterprise customized contracts, pay-as-you-go services and fully delivered AI processing services), you may apply for a refund within 7 calendar days from the date of purchase.
3.2 Refund after Cooling-off PeriodAfter the above cooling-off period, purchased plans and subscription services are generally non-refundable, except for the following circumstances:
Material service changes: Flyalbum substantially reduces or removes core functions of your purchased plan without reasonable prior notice;
Mandatory legal requirements: You are entitled to the right of refund under the consumer protection laws of your jurisdiction, and such right cannot be waived by agreement.
3.3 Refund for Renewal OrdersFor auto-renewal or manual renewal orders, refunds are acceptable within 7 calendar days after the renewal takes effect. Renewal orders beyond the 7-day period shall be handled in accordance with Clause 3.2 herein.
3.4 Enterprise Clients and Customized ContractsFor paid services ordered by enterprise clients, event organizers or institutions under written contracts, refund, cancellation and renewal rules shall be subject to the written contracts or orders of both parties. If no other agreement is specified in the contract, this Policy shall apply.
4. Refunds for Pay-as-you-go Services and AI ServicesPay-as-you-go services provided by Flyalbum include but are not limited to AI photo retouching, face search, OCR recognition, ID document recognition, photo live streaming traffic and additional storage space. Once used, such services are non-refundable.
Pay-as-you-go services consume corresponding resources or computing power upon purchase and are deemed as instantly delivered digital services. If your purchased pay-as-you-go quota remains unused, you may apply for a refund for the amount corresponding to the unused quota within 7 calendar days from the purchase date. Fees for the used portion will not be refunded.
The quality and accuracy of AI processing results are affected by image quality, lighting conditions, object occlusion, algorithm limitations and other factors. Individual differences in AI processing effects shall not constitute valid grounds for a refund. We will strive to provide services that meet industry standards in good faith.
5. Refund Application Procedures 5.1 Submit a Refund ApplicationTo apply for a refund, please submit your request via the email below:
Email: event@ourwill.com.cn
Email Subject: Refund Application
Email Content shall include: your account email or mobile phone number, order number or purchase proof (e.g. payment screenshots, order emails), type of purchased service, purchase date, reason for refund and your contact information.
5.2 Review and ProcessingWe will complete the review within 5 working days upon receipt of your refund application. If the application is approved, the payment will be refunded via your original payment channel. The actual arrival time of the refund depends on your payment service provider and bank, which usually takes 7 to 14 working days.
5.3 Refund RejectionIf your refund application fails to comply with the provisions of this Policy, we will notify you of the rejection reasons by email. You have the right to file a complaint with relevant regulatory authorities in accordance with applicable laws.
6. Service Suspension, Termination and Partial Refund 6.1 Voluntary Termination by UsersYou may stop using the services at any time and submit an account deletion request via Settings - Account & Security - Delete Account in the App. Account deletion does not entitle you to a refund, and all paid fees will not be returned unless otherwise stipulated in this Policy.
6.2 Service Termination by FlyalbumIf Flyalbum suspends, restricts or terminates your account or service access due to your violation of the User Agreement or applicable laws, all paid fees will not be refunded.
If Flyalbum permanently discontinues a certain paid service due to internal reasons, we will refund fees proportionally based on the unused service period, or provide alternative service solutions for your choice.
6.3 Service DowngradeIf you voluntarily downgrade your paid plan to a lower-tier one, the price difference of the paid fees will not be refunded. After downgrade, data and functions exceeding the limits of the new plan may become inaccessible. Please back up your data in advance.
7. Payment Handling FeesHandling fees charged by payment service providers (e.g. credit card companies, third-party payment platforms) during the refund process may not be refundable. If Flyalbum has prepaid such fees, we reserve the right to deduct the corresponding amount from the refund.
Exchange rate differences for cross-border payments, bank transfer charges and other third-party expenses shall be borne by users and excluded from the refund amount.
8. Dispute ResolutionIf you disagree with the refund decision, please first contact us via event@ourwill.com.cn for negotiation. If the negotiation fails, disputes shall be settled in accordance with Article 21 of the User Agreement, governed by the laws of Singapore and subject to the exclusive jurisdiction of the courts of Singapore.
If you are a consumer residing in a jurisdiction with mandatory consumer protection laws, you retain all non-waivable rights granted by such laws. Nothing in this Policy shall restrict your statutory non-waivable rights.
9. Policy UpdatesWe may update this Policy due to product function adjustments, changes in laws and regulations, business operation needs or security requirements. For material updates, we will issue notifications via the official website, in-app alerts, emails or other appropriate channels. The updated Policy shall take effect on the announcement date or the date specified in the notification.
Your continued use of the services after the updated Policy takes effect will be deemed as your acceptance of the revised terms. If you do not agree with the updated Policy, please stop using our services immediately.
10. Contact UsIf you have any questions regarding this Policy, refund applications or billing issues, please contact us via the following details:
Contact Email: event@ourwill.com.cn
Company Name: AIVISION TECHNOLOGY LIMITED
Registered Address: Unit A133, 01/F, Block A, Wah Sang Building, 14-18 Wong Chuk Yeung Street, Fo Tan, Hong Kong